Daily account health monitoring, so a suspension never blindsides you.
We watch your Order Defect Rate, Late Shipment Rate, and Valid Tracking Rate, handle customer messages and A-to-z claims within Amazon's required windows, and escalate policy notices the moment they land — for Seller Central accounts across UAE, Saudi Arabia, the US, and UK.
Everything Inside Our Account Management Service
Daily, hands-on monitoring across every metric Amazon uses to judge account health.
Order Defect Rate Monitoring
Daily tracking of negative feedback, A-to-z claims, and chargebacks to keep ODR below Amazon's 1% threshold.
Late Shipment & Tracking Rate
Monitoring Late Shipment Rate and Valid Tracking Rate against Amazon's required performance thresholds.
Customer Message Handling
Buyer-seller messages answered within Amazon's 24-hour response window, every day of the week.
A-to-z Guarantee Claims
Claims responded to and resolved within required windows to protect your ODR and account standing.
Returns & Refunds Coordination
Return authorizations and refund processing coordinated to keep customer satisfaction metrics healthy.
Policy Violation Escalation
Any policy violation notification flagged and escalated immediately, before it compounds into suspension risk.
Suspension Recovery (POA)
Root-cause investigation and Plan of Action preparation for submission to Amazon Seller Performance.
Account Health Dashboard Checks
Daily review of the Account Health dashboard for policy violations and IP complaints.
Case Log Management
Seller Support case tracking so nothing sits unresolved in the queue past its response window.
What Is Amazon Seller Account Management?
Amazon seller account management is the ongoing, daily oversight of the metrics and cases that determine whether your Seller Central account stays healthy — Order Defect Rate, Late Shipment Rate, Valid Tracking Rate, customer messages, and policy notices.
Unlike a one-time audit, it's a continuous process: Amazon's thresholds are checked against rolling windows, and a single missed message or unresolved claim can push a metric out of range before you notice.
Monitored Daily, Not Monthly
Reactive Self-Management vs. Proactive Account Monitoring
Most sellers only check account health after a warning email arrives — by then, a metric may already be trending toward a threshold breach.
- ✓Self-managed accounts often miss the 24-hour customer message window during weekends or holidays.
- ✓A single unresolved A-to-z claim can push ODR above the 1% suspension threshold.
- ✓Proactive monitoring catches metric drift days before Amazon issues a warning.
Onboarding to Daily Monitoring, in Five Steps
Free Account Health Audit
We review your current ODR, LSR, VTR, and open case log to identify immediate risk points.
Access & Escalation Setup
Seller Central access granted and escalation contacts agreed for urgent policy notices.
Daily Monitoring Begins
Account Health dashboard, messages, and claims checked and actioned every business day.
Case & Claim Resolution
Customer messages, A-to-z claims, and returns handled within Amazon's required response windows.
Weekly Health Report
A short weekly summary of metric trends, open cases, and any action items for your review.
Common Account Management Mistakes That Trigger Suspensions
Ignoring account health metrics until a suspension notice arrives.
Missing the 24-hour buyer-message window over weekends or holidays.
Letting A-to-z claims go unanswered until they auto-resolve against the seller.
Responding to a policy violation notice with a generic appeal instead of a root-cause Plan of Action.
Treating suspension recovery as a one-time fix instead of monitoring for repeat triggers.
Frequently Asked Questions
How Pricing Works
Every brand and every module set is different, so pricing is quoted after a free audit — not a flat rate off a price list.
1. Free Audit
We review your current listing content and objections at no cost — no commitment required.
2. Custom Quote
Based on the audit, we send a scoped quote — no generic package pricing that doesn't match your ASIN count.
3. You Decide
No pressure, no expiring "deal." Compare the quote against your budget and timeline before moving ahead.
What Affects Your Quote
No hidden fees. Your quote covers everything discussed in the audit call — nothing added later without your sign-off.
Free Account Health Audit for UAE, Saudi Arabia, US & UK Sellers
Client Results
Trusted by growing marketplace brands
“CoTask built the whole setup for us — connected our Amazon account, wired up the SP-API integration, and stood up a dashboard that populates itself. Inventory, orders, and settlements now sync without anyone exporting a spreadsheet, and what took a full morning each week runs on its own.”
“The team brought structure to our marketplace growth and gave us a clear plan we could execute immediately.”
“Our listings became clearer, more consistent, and much easier for customers to shop across the catalog.”
“Communication was precise from the first audit through launch. We always knew what was happening next.”
“CoTask helped us turn marketplace activity into a repeatable growth process instead of a series of urgent fixes.”
“CoTask built our store from an empty Seller Central account — listings, A+ content, and the full storefront. The work felt tailored to our category, and we had a professional customer experience in place from day one.”