Mobile Number Portability Rules in India: Everything You Need to Know

Mobile Number Portability Rules in India

Mobile number portability (MNP) in India has paved the way for customers to switch to a different mobile service provider without changing their phone number. This revolutionary rule has given consumers the freedom to choose the best network for their needs without the hassle of informing friends, family, and business contacts about a new number.

India implemented MNP in 2011, and since then, it has been a game-changer for the telecom industry. According to the Telecom Regulatory Authority of India (TRAI), as of January 2021, over 570 million MNP requests have been processed in the country. These numbers reflect the significant impact of MNP on the telecom market in India.

Key Rules and Regulations

Before diving into the process of porting a mobile number in India, let`s take a look at some essential rules and regulations governing MNP:

Rule Description
Eligibility Criteria A customer is eligible for MNP if their current mobile number has been active for at least 90 days and there are no pending payments or obligations with the current service provider.
Processing Time As per TRAI guidelines, the maximum time for processing a porting request is 3 working days within the same circle and 5 working days for inter-circle porting.
Porting Charges Service providers are allowed to charge a maximum of Rs. 6 for each porting request. However, some providers offer this service for free as a part of promotional offers.
Lock-in Period Once a customer has ported their number, they are not eligible for another porting request for 90 days from the date of activation of the previous porting request.

Benefits of Mobile Number Portability

MNP has not only empowered customers but has also led to healthy competition among service providers. The ability to switch networks easily has forced providers to improve their services and customer satisfaction rates. According to a survey conducted by a leading telecom authority, 70% of customers who switched providers through MNP reported higher satisfaction with their new network.

Case Study: Impact of MNP on Customer Satisfaction

In 2018, a leading telecom operator in India introduced special MNP plans targeting dissatisfied customers of rival networks. The results were remarkable, with over 2 million customers switching to their network within the first six months. This case study demonstrates how MNP has become a powerful tool for customers to voice their preferences and hold providers accountable for their services.

Mobile Number Portability Rules in India undoubtedly transformed telecom industry given customers upper hand choosing best network their communication needs. As the number of MNP requests continues to rise, it`s evident that this rule will play a significant role in shaping the future of telecommunications in the country.

Mobile Number Portability Rules in India

Mobile number portability (MNP) allows mobile phone users to retain their existing mobile telephone numbers when switching from one mobile network operator to another. In India, MNP is governed by a set of rules and regulations to ensure a smooth and efficient process for consumers and telecom companies.

Contract Terms

Clause Description
1. Definitions In this contract, unless the context otherwise requires, the following terms shall have the meanings assigned to them below: (a) “Authority” means the Telecom Regulatory Authority of India (TRAI); (b) “Donor Operator” means the current mobile network operator from which the mobile number is being ported out; (c) “Recipient Operator” means the new mobile network operator to which the mobile number is being ported in.
2. Eligibility Mobile number portability shall be available to all wireless subscribers, whether prepaid or postpaid, within the same licensed service area.
3. Porting Process The porting process shall be carried out in accordance with the regulations and guidelines issued by the Authority from time to time, including the timelines and charges for porting requests.
4. Obligations of Donor Operator The Donor Operator shall provide all necessary assistance and cooperation to facilitate the porting of a mobile number, including complying with the regulations related to unique porting codes and deactivation of services upon successful porting.
5. Obligations of Recipient Operator The Recipient Operator shall ensure the activation of services for the ported mobile number within the stipulated timelines, and provide seamless connectivity and services to the ported-in subscribers.
6. Dispute Resolution In the event of any dispute or disagreement between the Donor and Recipient Operators regarding the porting process, the parties shall engage in good faith negotiations to resolve the issue amicably. In the absence of a resolution, the matter may be referred to the Authority for arbitration and final determination.

Unraveling Mystery Mobile Number Portability Rules in India

Question Answer
1. What is Mobile Number Portability (MNP) and what are the rules in India? Mobile Number Portability (MNP) allows mobile users to switch from one network to another without changing their phone number. In India, the Telecom Regulatory Authority of India (TRAI) has laid down guidelines for MNP, ensuring a smooth and hassle-free process for consumers.
2. Can I port my mobile number to any telecom operator in India? Yes, you can port your mobile number to any telecom operator of your choice in India, provided you fulfill the eligibility criteria and follow the prescribed procedure.
3. What are the eligibility criteria for availing MNP in India? To avail MNP in India, your mobile number should be active for at least 90 days, there should be no outstanding payments, and you should not have initiated a porting request in the last 90 days.
4. Is there a time frame for porting my mobile number in India? Yes, the entire process of porting your mobile number to a new operator should be completed within 7 working days from the date of submitting the porting request.
5. Can a telecom operator reject my porting request? Yes, a telecom operator can reject your porting request if you have outstanding dues, your mobile number is not active, or if there is a pending contractual obligation.
6. Are charges availing MNP India? Yes, a nominal fee is charged for availing MNP in India, as per the guidelines set by TRAI. However, some telecom operators may offer MNP without any additional charges as part of promotional offers.
7. What happens to my existing mobile plan and balance after porting? Your existing mobile plan and balance will not be affected after porting to a new operator. However, it is advisable to use up any remaining balance or benefits before initiating the porting process.
8. Can I cancel my porting request after initiating it? Yes, you can cancel your porting request within 24 hours of submitting it. However, once the porting process is initiated, the cancellation will not be possible.
9. Are there any restrictions on the number of times I can port my mobile number? There are no restrictions on the number of times you can port your mobile number in India. You can switch to a different operator as many times as you like, as long as you fulfill the eligibility criteria.
10. Where can I find the detailed guidelines for MNP in India? You can find the detailed guidelines for MNP in India on the official website of the Telecom Regulatory Authority of India (TRAI) or by contacting your telecom operator for more information.
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